Privacy Policy – Violet & Ivy Cake Design

Effective Date: November 10, 2026

Last Reviewed: November 10, 2026

We respect your privacy and are committed to protecting the personal information of our clients and website visitors. This Policy explains how we collect, use, share, and protect your information when you interact with our website, inquire about our services, or place an order with us.

Quick Summary

• What We Collect: Contact information, event details, dietary preferences/allergies, order correspondence, payment details, and basic website usage data.
• Why We Collect It: To design, bake, and deliver your custom order, process payments, respond to inquiries, and manage our business operations.
• How We Share: We never sell your personal information. We share it only with essential service providers needed to operate our business (such as our payment processor, client management system, web host, and delivery partners).
• Your Choices: You can contact us anytime to review, update, or ask us to stop using your personal information.
• Questions? Email us at info@violetandivycakedesign.ca.

Table of Contents

1. Scope and Application
2. What Personal Information We Collect
3. How We Use Personal Information
4. Consent and Your Choices
5. When We Share Personal Information
6. Cookies and Website Analytics
7. How We Protect Personal Information
8. Retention of Personal Information
9. Access, Correction, and Your Rights
10. Data Processing Locations
11. Children’s Privacy
12. Questions and Contact Information
13. Changes to This Privacy Policy

1. Scope and Application

This Policy applies to personal information collected through our website, email, social media direct messages used for business inquiries, and during the course of providing custom cake design, tasting, and delivery services.

It outlines our general commitment to handling your personal information responsibly, transparently, and securely across all of our business operations.

2. What Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as limited technical information collected automatically when you visit our website:

• Inquiry and Contact Details: Your name, email address, phone number, event date, venue location, approximate guest count, and custom order details.
• Tasting and Dietary Information: Flavour choices, consultation notes, and any food allergies or dietary restrictions you share with us. Allergy details are used strictly to safely prepare your order.
• Booking and Client Records: Delivery addresses, event schedules, design inspiration photos, and project correspondence managed through our client management system.
• Payment Information: Billing addresses, transaction amounts, and payment details required to process deposits, final balances, and invoices. Online payments are processed securely through our payment provider. We do not directly store full credit card numbers on our website.
• Website and Technical Data: IP address, browser type, device type, general location, and pages visited, collected automatically via standard browser cookies and site logs.
• Social Media Interactions: Your name, handle, and message contents when you reach out to us via direct message on platforms like Instagram.

3. How We Use Personal Information

We use the information we collect to operate our studio effectively and deliver a seamless client experience:

• Responding to inquiries, preparing custom quotes, and scheduling consultations.
• Designing, baking, decorating, and delivering your custom cake or tasting box.
• Generating proposals, contracts, invoices, and digital payment receipts.
• Processing payments and maintaining accurate internal financial records.
• Sending order updates, delivery schedules, and essential service communications.
• Maintaining, securing, and improving our website and customer workflows.
• Protecting against fraud, unauthorized transactions, or security issues.

4. Consent and Your Choices

By contacting us, filling out a form on our website, booking a tasting, or placing an order, you agree to the collection and use of your information as described in this Policy.

Managing Your Preferences

You may request to update your information or ask us to stop using your personal information at any time by emailing info@violetandivycakedesign.ca.

Please note that if you ask us to remove your information while an active order is in progress, we may still need to retain essential transaction details required to complete your order or maintain accurate business records.

5. When We Share Personal Information

We do not sell, rent, or trade your personal information. We share your information only with trusted third-party services that help us run our business and fulfill your order:

• Client Management Systems: Tools like HoneyBook used to manage inquiries, send contracts, and organize project details.
• Payment Processors: Services like Stripe and HoneyBook used to securely handle credit card processing and receipts.
• Website Hosting: WordPress, which hosts our website and provides standard traffic logging.
• Delivery & Event Partners: Independent delivery drivers, event planners, or venue coordinators, sharing only the details necessary to coordinate setup and delivery.
• Required Disclosures: Service providers or authorities when necessary to comply with valid legal processes, administrative requirements, or to protect our business operations.

We work only with reputable software and service providers that maintain standard security practices to safeguard your information.

6. Cookies and Website Analytics

Our website uses standard cookies and similar browser technologies to ensure basic site functionality, remember user preferences, and review overall site traffic patterns (such as page views).

A cookie is a small text file saved on your computer or mobile device. You can manage, block, or delete cookies through your web browser settings, though doing so may affect how certain pages display or function.

7. How We Protect Personal Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, unauthorized access, or misuse.

Key Safeguards Include:

• Limiting access to personal records to business operations only.
• Utilizing encrypted connections (SSL/HTTPS), multi-factor authentication, and secure password management across all digital systems.
• Partnering with established software providers (such as WordPress, HoneyBook, and Stripe) that utilize enterprise-grade security protocols.

8. Retention of Personal Information

We keep your personal information only as long as necessary to fulfill the purpose for which it was collected, support your active orders, and maintain standard business records:

• Financial and Transaction Records: Kept as long as required for tax preparation, accounting, and business auditing purposes.
• General Inquiries: Periodically cleaned or archived after communications are complete.
• Design & Flavor Notes: Maintained for returning clients to streamline future custom orders and anniversary re-orders.

Once information is no longer needed for business or accounting purposes, it is securely deleted or anonymized.

9. Access, Correction, and Your Rights

You have the right to request access to the personal information we hold about you, as well as request corrections if any details are inaccurate or out of date.

To make an access or correction request, please email us at info@violetandivycakedesign.ca. We may ask for basic identity verification before fulfilling your request to protect your account security.

10. Data Processing Locations

Some of the cloud-based tools and applications we use to manage our business (such as web hosting, payment processing, email, and client management platforms) store and process data on secure servers located outside of our immediate area, including in the United States.

As a result, your information may be transferred across borders strictly for operational, storage, and processing purposes.

11. Children’s Privacy

Our website and custom cake services are intended for adults planning weddings, celebrations, and events. We do not knowingly collect personal information directly from children under the age of majority.

12. Questions and Contact Information

If you have any questions, feedback, or concerns regarding this Privacy Policy or how your information is handled, please contact us directly:

Violet & Ivy Cake Design

Email: info@violetandivycakedesign.ca

Website: www.violetandivycakedesign.ca

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our tools, workflows, or site features. The “Last Reviewed” date at the top of this page indicates when the latest updates were published.