Terms & Conditions – Violet & Ivy Cake Design
Terms & Conditions – Violet & Ivy Cake Design
Effective Date: November 10, 2026
Last Reviewed: November 10, 2026
Welcome to Violet & Ivy Cake Design (“we,” “our,” or “us”). By accessing our website, placing an order, booking a tasting box, or submitting a payment, you agree to be bound by the following Terms & Conditions. Please read them carefully before confirming your order.
At a Glance
- Custom & Wedding Cakes: Require a 50% non-refundable deposit and a signed agreement to hold your date. The remaining 50% balance is strictly due 30 days prior to your event.
- Direct Website Purchases: Tasting Boxes, holiday collections, and seasonal website pre-orders require 100% upfront payment at checkout.
- Final Sale Policy: Due to the perishable, small-batch nature of our custom products and pre-order boxes, all sales are final once confirmed.
- Pickup & Delivery: Full responsibility for products transfers to the client once picked up or delivered/set up at the venue. Please transport items flat in an air-conditioned vehicle.
- Allergens: Our kitchen regularly handles wheat/gluten, dairy, eggs, tree nuts, peanuts, and soy. We cannot guarantee an environment 100% free of trace cross-contact allergens.
Table of Contents
- Order Types & Payment Terms
- Pricing, Quotes & Taxes
- Changes, Cancellations & Refunds
- Dietary Restrictions & Allergies
- Delivery, Setup & Client Pickups
- Rentals & Fresh Flowers
- Creative Rights & Intellectual Property
- Limitation of Liability
- Governing Law
- Contact Information
1. Order Types & Payment Terms
We offer two distinct ordering pathways depending on the nature of the product:
Wedding & Custom Event Cakes
- Booking & Deposit: Custom wedding and event cake bookings require a 50% non-refundable deposit along with a signed client agreement (issued via HoneyBook) to reserve your event date. Dates are not secured until both the retainer and signed agreement are received.
- Final Balance: The remaining 50% balance is strictly due 30 days prior to your event date. Failure to submit the final payment by the due date may result in cancellation of your order without a refund of prior payments.
- Payment Processing: Wedding and custom cake invoices, deposits, and final balances are billed and processed securely through HoneyBook (powered by Stripe).
Direct Website Purchases (Tasting Boxes, Holiday Boxes & Seasonal Orders)
- Payment Terms: Orders for tasting boxes, holiday pre-order boxes, and curated seasonal collections placed directly through our website require 100% upfront payment at the time of checkout.
- Order Confirmation: Orders are confirmed once checkout is successfully completed and an automated order receipt is generated.
- Payment Processing: Direct website transactions are processed securely via Stripe.
2. Pricing, Quotes & Taxes
- Custom Quotes: Quotes for wedding and custom event cakes are valid for 14 days from the date issued. Prices are subject to revision after 14 days if a booking deposit has not been received.
- Online Product Pricing: Pricing for website pre-orders, tasting boxes, and seasonal collections is fixed as listed at the time of purchase.
- Taxes: Applicable provincial and federal taxes (HST) are added to all orders in accordance with Ontario and Canadian tax regulations.
3. Changes, Cancellations & Refunds
Wedding & Custom Event Cakes
- Client Cancellations: If a wedding or custom event order is canceled by the client, all deposits and payments made up to the cancellation date remain strictly non-refundable.
- Design & Order Changes: Minor design adjustments or guest count updates may be requested up to 30 days prior to the event date. Any modifications that increase cake size, structural complexity, or detailed artistry will incur additional charges. No design or flavour changes are permitted within 30 days of the event.
Direct Website Purchases (Tasting Boxes & Holiday Pre-Orders)
- Final Sale: Due to the perishable, small-batch, and made-to-order nature of our tasting boxes and holiday collections, all online sales are final, non-refundable, and non-transferable once payment is completed.
- Pickup & Fulfillment Windows: Pre-orders must be collected during the specific pickup window or designated local delivery dates selected during checkout. Unclaimed boxes beyond the specified pickup window will be forfeited without a refund.
Cancellation by Violet & Ivy Cake Design
- In the extremely rare event that we are unable to fulfill your order due to an emergency or severe unforeseen circumstance, we will notify you immediately and issue a 100% full refund of all payments received for that order.
4. Dietary Restrictions & Allergies
- Allergy Disclaimer: Our kitchen handles common food allergens including wheat/gluten, dairy, eggs, tree nuts, peanuts, and soy.
- Client Responsibility: It is the client’s responsibility to inform us of any severe allergies prior to booking or purchasing. While we exercise meticulous food handling safety, we operate an artisanal kitchen and cannot guarantee an environment 100% free of airborne or cross-contact trace allergens.
5. Delivery, Setup & Client Pickups
- Wedding & Event Delivery: Delivery and venue setup fees are calculated based on round-trip mileage and setup complexity. Once a custom cake has been delivered and set up at the venue, Violet & Ivy Cake Design is no longer responsible for any damage caused by venue staff, guests, outdoor weather, or improper display conditions (e.g., direct heat, sunlight, or unstable tables).
- Client Pickups (Cakes & Pre-Order Boxes): For orders designated for pickup, full responsibility for the product transfers to the client once it leaves our hands. We recommend transporting cakes and pastry boxes flat on the floor of an air-conditioned vehicle, never on a seat or lap.
6. Rentals & Fresh Flowers
- Hardware & Stand Rentals: Any rented cake stands, pedestals, or decorative hardware must be returned in original condition within 3 to 5 days following your event. Late, damaged, or unreturned items will be billed at full replacement value.
- Fresh Flowers: If fresh florals are provided by an external florist, they must be prepped, safety-wrapped, and food-safe. We are not responsible for non-food-safe botanical contaminants provided by external florists.
7. Creative Rights & Intellectual Property
- Artistic License: All custom cakes and pastry designs are bespoke creations. Reference images provided serve as inspiration; we do not copy other artists’ exact designs and reserve full creative discretion over final artistic execution.
- Photography & Media: We reserve the right to photograph, film, and publish images of our custom creations and seasonal products for portfolio, website, marketing, and social media use.
8. Limitation of Liability
Our total liability for any claim, loss, or damage arising out of or related to your order shall not exceed the total dollar amount paid by you for the specific product or service rendered.
9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
10. Contact Information
For questions regarding these Terms & Conditions, online purchases, or custom contract terms, please contact us at:
Violet & Ivy Cake Design
